FAQ

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How do I receive Tivi5monde USA ?
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TV5MONDE is available in more than 40 countries in Europe and beyond (Israel, Russia, Georgia, Turkey) whether Direct to home via free Satellite or streaming on the internet (for some countries only), or through Pay-TV operators.

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What’s on TV5MONDE Europe?
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TV5MONDE Europe offers a premium experience for viewers including cinema and series, documentaries (history, heritage, discovery, travel…), lifestyle shows that feature the latest trends, up to 6 hours of news per day, and so much more.

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What about French programmes for children?
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TV5MONDE offers children’s programming on Saturdays and Sundays from 9am to 10am GMT. We offer a diverse selection of shows for kids including classics like Calimero and Il était une fois la vie and modern shows such as Valerian and Les pijamasques. Guaranteed non-violent and ad free.

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Is TV5MONDE available in HD?
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TV5MONDE Europe is now available in high definition (HD) on certain providers and continues to expand the distribution of its HD signal to other providers. While most Maghreb-Orientan Pay-TV providers are still facing capacity constraints, we continue to expand the availability of our HD signal. The bandwidth required for HD channels is five times larger than SD channels and it is the local Pay-TV provider's decision whether or not to broadcast in HD, depending on bandwidth availability. However, we hope to be able to offer our HD signal soon throughout Europe and will not hesitate to keep you informed.

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Does TV5MONDE have subtitles?
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TV5MONDE broadcasts programmes with English, Dutch, Romanian, Spanish, German and Russian subtitles whenever possible. However, there may be times that the rights to these subtitles are not available. In these cases, we will either air the programme with French subtitles or without any subtitles.

In the TV Guide page or directly on the programmes’ respective webpages, subtitled programmes are marked with the following icon and followed by language codes, which indicates what languages are available:

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EN: English subtitles available
FR: French subtitles available
NL: Dutch subtitles available
RO: Romanian subtitles available
DE: German subtitles available
RU: Russian subtitles available
ES: Spanish subtitles available

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How do I turn the subtitles off/on on my TV or device?
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Accessing the subtitles depends on the way you are receiving TV5MONDE. In most cases, you can turn subtitles on/off by pressing the “Options” button of your remote control and then navigate through the menu to find the subtitles. If you have issues turning on/off the subtitles, please do contact your local provider or contact us.

If you are a UK or Ireland resident and watching TV5MONDE online, please click here [include link to section FAQ – Live stream on europe.tv5monde.com (for United Kingdom and Ireland residents only) >> How to activate subtitles].

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TV5MONDE is not working. What can I do?
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Technical difficulties with TV5MONDE are the result of regional issues in most cases. We suggest that you first contact your local pay TV provider to resolve the problem. If your local provider is unable to help with this issue, please do not hesitate to contact us.

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Where can I buy a DVD of one of your programmes?
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TV5MONDE’s programming is not available for sale through the network because we don’t produce the programmes. However, you may be able to purchase DVDs through online retailers.

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How can I reach out to TV5MONDE ?
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We can be reached directly via our contact form.

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Is TV5MONDE available via streaming?
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At present, TV5MONDE Europe is available online for free for United Kingdom and Ireland residents. Please visit the specific FAQ for any questions relating to the live stream in the United Kingdom and Ireland.

FAQ – Live stream on europe.tv5monde.com (for United Kingdom and Ireland residents only)

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Why are you no longer available on Sky and Virgin?
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We have had to adapt to changing times and viewers’ needs and it is important to us that our channel be available free of charge and in HD to all our UK audience, so we launched the new online service.

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How to watch the channel? What device can I use?
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You can watch the channel via a TV set if you have a Smart TV with an internet browser or an App on your TV that allows you to access the web. The player is on a standard web page so it's as simple as accessing the web on your internet browser on your device, TV, PC, laptop, tablet or smartphone.   

You can also link up most laptops to a TV via a HMDI cable or Chromecast dongle via Google or screen mirroring via Apple and watch that way. Here are some instructions on how to Chromecast.

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How do I turn the subtitles off/on on the live stream?
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To activate subtitles, you need to press the play icon to launch the player, and then click on CC at the bottom right of the player to select the subtitles of your choice. Please note not all programmes are subtitled.

Click here to see programmes for the next two weeks ahead, all subtitled programmes carry a French or English flag icon. To see solely the list of programmes subtitled in either French or English, click on the relevant flag icon at the top right of the programme listings.

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EN : Sous-titres anglais disponibles
FR : Sous-titres français disponibles

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How can I access Replay/catch-up & recording?
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The player is currently a live stream only and does not yet offer a recording function but we are working on it. We do offer some catch up for a selection of our programmes (no subtitles are available in catch up yet but available very soon) including most of our popular drama series like Plus belle la vie and Chérif and more via our French site www.tv5mondeplus.com.